Privacy Policy

Effective date: 08-16-2025

This Privacy Policy explains how Skyezo ("Skyezo," "we," "us," or "our") collects, uses, shares, and protects personal information when you visit our website, contact us, or use our services. If you do not agree with this Policy, please do not use our site or services.

Plain‑English note: We wrote this in clear language to help you understand what we do with your information.

1) Who we are and how to contact us

Skyezo provides digital marketing and managed IT services. References to Skyezo mean {{Skyezo}}, with a registered address at {{42 DOVER POINT RD STE 2040, DOVER, NH 03820}}. You can reach us at {{info@skyezo.com}}.

If you are in the European Economic Area or the United Kingdom, the controller of your personal information is Skyezo unless stated otherwise in an Order or agreement. If required by law, we will appoint an EU/UK representative and list their contact details on this page.

2) Information we collect

We collect information in three main ways: (a) you provide it to us, (b) we collect it automatically, and (c) we receive it from third parties.

A) Information you provide

• Contact details (name, email address, phone number, company, job title).

• Account details (username, password) if you create an account or client portal access.

• Business information you share with us to deliver services (brand assets, product data, ad account IDs, configuration details).

• Communications with us (support requests, feedback, calls, and meeting notes).

• Payment and billing information. Note: card details are processed by our payment processor; we do not store full card numbers.

B) Information collected automatically

• Device and usage data (IP address, browser type, device identifiers, pages visited, time on page, links clicked, referring/exit pages, approximate location).

• Cookies and similar technologies (explained in Section 7). Some are necessary for the site to work; others support analytics or advertising.

C) Information from third parties

• Advertising and analytics partners (for example: platforms that measure ad performance or attribute conversions).

• Business partners and vendors that help deliver our services (for example: hosting, customer support, email delivery, security providers).

• Social media and single sign‑on services when you link or interact with our pages or tools on those platforms.

D) Client‑provided personal information (service provider role)

Our customers may provide personal information about their own users or customers for us to process on their behalf (for example: audience lists, website events, or configuration data). For that information, we act as a service provider/processor and process it only under our agreement with the customer.

3) How we use information

We use personal information to:

• Provide, operate, and improve our website and services;

• Set up and manage your account, orders, and subscriptions;

• Communicate with you (service messages, updates, and marketing where permitted);

• Personalize content and measure the effectiveness of content and campaigns;

• Detect, prevent, and investigate security incidents, fraud, or abuse;

• Comply with laws, regulations, and enforce our agreements.

Legal bases for individuals in the EEA/UK. Where GDPR applies, we rely on: (i) performance of a contract, (ii) our legitimate interests (for example, to secure and improve services, or market to existing customers), (iii) your consent (for non‑essential cookies or email marketing, where required), and (iv) compliance with legal obligations.

4) How we share information

We do not sell personal information. We share information with:

• Service providers who help us run the business (hosting, security, analytics, email, customer support, payment processing). They may only use the information to perform services for us.

• Advertising and measurement partners to help us reach the right audiences and understand performance. Where required by law, we will request your consent and/or provide an opt‑out.

• Professional advisors (lawyers, accountants) and authorities where legally required.

• Business transfers (for example, merger, acquisition, or sale of assets). We will notify you of any material changes to ownership or data use.

• With your direction or consent.

5) Your choices and rights

Your choices include:

• Email marketing: you can unsubscribe at any time using the link in our emails.

• Cookies and tracking: manage preferences via our cookie banner or your browser settings (see Section 7).

• Advertising preferences: where available, use platform opt‑outs and the “Do Not Sell or Share My Personal Information” link described below.

Your privacy rights depend on your location. Subject to applicable law, you may have the right to access, correct, delete, restrict, or object to certain processing, and to receive a copy of your information in a portable format. You may also withdraw consent at any time (this will not affect processing already performed). To exercise a right, contact us at {{privacy@skyezo.com}}. We will verify your request and respond within the time required by law.

California (United States). If you are a California resident, you may have rights to know/access, delete, correct, opt‑out of the sale or sharing of personal information, limit the use of sensitive personal information, and be free from discrimination for exercising rights. To opt‑out of sale or sharing for cross‑context behavioral advertising, use the “Do Not Sell or Share My Personal Information” link (where offered) or contact us.

EEA/UK. You also have the right to lodge a complaint with your local data protection authority. We encourage you to contact us first so we can address your concerns.

6) Data retention

We keep personal information only as long as necessary for the purposes described in this Policy, to comply with legal obligations, resolve disputes, and enforce agreements. Typical examples:

• Account and support records: kept for the life of the account and for a reasonable period after closure (for example, 12–24 months).

• Marketing contacts: kept until you unsubscribe or request deletion, and then suppressed to respect your choice.

• Web analytics logs: kept for a limited period useful for security and performance (for example, 12–18 months), unless a longer period is required by law or to investigate issues.

7) Cookies and similar technologies

Cookies are small files placed on your device. We use:

• Strictly necessary cookies to make the site work (for example, security, load balancing, sessions).

• Performance/analytics cookies to understand how the site is used and improve it.

• Advertising cookies to reach people likely to be interested in our services and to measure campaigns.

You can control cookies via our on‑site preferences banner, your browser settings, or your mobile device advertising settings. Disabling certain cookies may affect site functionality.

8) Security

We use administrative, technical, and physical safeguards designed to protect personal information (for example: access controls, encryption in transit, logging, and vendor due diligence). No method of transmission or storage is fully secure; we cannot guarantee absolute security.

9) International transfers

If we transfer personal information outside of your country, we will use appropriate safeguards as required by law (for example, standard contractual clauses approved for international transfers) and will take steps to ensure the information continues to be protected.

10) Children’s privacy

Our services are not directed to children under the age of 13 (or the age required by local law). We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us so we can delete it.

11) Do Not Track

Some browsers send a “Do Not Track” signal. Because there is no industry standard for responding to these signals, we currently do not respond to them. We will update this Policy if a standard is adopted.

12) Links to other websites

Our website may link to third‑party sites. Their privacy practices are governed by their own policies. We are not responsible for third‑party content or privacy practices.

13) Changes to this Policy

We may update this Policy from time to time. The “Effective date” at the top shows the latest version. If we make material changes, we will post a notice on this page and, where required, obtain your consent.

14) Contact us

Questions about this Policy or our privacy practices? Contact us at {{privacy@skyezo.com}}. If you are in the EEA/UK, you can also contact your local data protection authority.

15) Additional information for business customers (processor role)

When we process personal information on behalf of a business customer:

• We process it only on documented instructions, for the purposes in our agreement;

• We implement appropriate security measures;

• We assist the customer in meeting obligations regarding data subject requests and incident notifications;

• We require sub‑processors to meet comparable obligations; and

• We delete or return personal information at the end of the engagement, unless law requires retention.

If required by law, the parties will sign a separate Data Processing Agreement.

Definitions (helpful references)

• Personal information / personal data: information that identifies or can reasonably be linked to an identified or identifiable person.

• Processing: any operation performed on personal information (collection, storage, use, disclosure, deletion, etc.).

• Service provider / processor: an organization that processes personal information for another organization according to its instructions.

• Sell / share (California law): disclosing personal information to a third party for monetary or other valuable consideration, or for cross‑context behavioral advertising, as defined by California law.

Last updated: 08-16-2025