Industry: Hospitality • Location: Boston, MA Challenge: Frequent network drop-offs, slow PMS access, and guest Wi-Fi complaints across 3 properties. Solution: 24/7 managed IT support, VLAN segmentatio

Industry: Hospitality • Location: Boston, MA
Challenge: Frequent network drop-offs, slow PMS access, and guest Wi-Fi complaints across 3 properties.
Solution: 24/7 managed IT support, VLAN segmentation for staff/guest networks, new Wi-Fi 6 APs, endpoint security, and cloud monitoring; created a self-heal playbook to cut onsite visits.
Results:

• 99.98% network uptime (up from 97.2%)

• IT tickets resolved in <2.5 hrs (-46%)

• Guest Wi-Fi CSAT +38%

• PMS login time down 62%
  Testimonial: “Skyezo stabilized everything. Our front desk finally runs without ‘internet panic’ and guests noticed the speed immediately.” — Dana Brooks, GM