Terms of Service

Effective date: 08-16-2025

Welcome to Skyezo. These Terms of Service (the “Terms”) explain the rules that apply when you use our website, purchase or subscribe to our services, or interact with us in any way. By using our site or services, you agree to these Terms. If you do not agree, please do not use our site or services.

Plain‑English note: We’ve written these Terms in clear language. If anything is unclear, please contact us.

1) Who we are

Skyezo is a provider of digital marketing and managed IT services. References to “Skyezo,” “we,” “us,” or “our” mean {{Skyezo}}, registered at {{42 DOVER POINT RD STE 2040, DOVER, NH 03820}}. You can reach us at {{info@skyezo.com}}.

2) Scope of services

We offer, among other things:

• Social media planning, content creation, community management, and paid promotion;

• Search engine optimization and content writing;

• Paid advertising strategy and management on search engines and social platforms;

• Website landing pages and light web enhancements;

• Managed IT services (for example: device management, security hardening, backups, and help desk);

• Consulting, training, and related professional services.

Specific deliverables, timelines, responsibilities, and fees are defined in an Order Form, Statement of Work, or Proposal (each an “Order”). If a conflict exists between these Terms and an Order, the Order controls for that project.

3) Accounts and eligibility

To access certain services, you may need an account. You agree to provide accurate information, keep your credentials secure, and promptly update any changes. You must be able to form a binding contract and comply with all applicable laws.

4) Client responsibilities

To enable us to deliver, you agree to:

• Provide timely access to brand assets, accounts, websites, advertising platforms, and tools we reasonably request;

• Review and approve deliverables within the review windows set in the Order;

• Ensure you have all necessary rights to any materials you supply to us, including images, trademarks, and data;

• Comply with the terms of any third‑party platforms (for example: Google, Meta, TikTok, LinkedIn, Microsoft).

5) Fees, billing, and taxes

• Unless an Order states otherwise, retainers are billed monthly in advance and are non‑refundable once the month’s work begins.

• Project work may require an upfront deposit (for example: 30–50%) with staged milestones.

• Advertising budgets, third‑party software, media purchases, and transaction fees are paid directly by you and are not included in our service fees unless expressly stated.

• Late invoices may incur a reasonable late fee or service suspension after notice. You are responsible for any applicable taxes.

6) Changes, pauses, and scope management

• You can request changes in writing. If a change affects timeline or effort, we will confirm the impact and may issue a change order.

• Retainers operate within a defined monthly capacity. Unused time does not roll over unless we agree in writing.

• You may pause a retainer once per six‑month period for up to 30 days with seven days’ notice. Longer pauses require mutual agreement.

7) Service levels and availability

Response and turnaround targets may be specified in your Order (for example: replies within two business days on entry‑level packages, within one business day on growth packages, or within one to two business hours on premium packages). Targets are goals, not guarantees. Scheduled maintenance or third‑party downtime may affect availability.

8) Intellectual property

• Your materials. You retain ownership of all materials you provide to us. You grant us a non‑exclusive license to use those materials solely to deliver the services.

• Our materials and tools. We retain ownership of our pre‑existing materials, templates, know‑how, processes, and software. We grant you a non‑exclusive license to use deliverables we create for you for your internal business purposes, subject to full payment.

• Third‑party content. If deliverables include stock assets, fonts, or other third‑party materials, they are subject to the applicable third‑party license terms.

9) Portfolio use

Unless you opt out in writing, you grant us permission to display your name, logo, non‑confidential screenshots, and high‑level results in our portfolio and marketing materials. We will not disclose confidential information.

10) Confidentiality

Each party may access the other party’s confidential information. The receiving party will use the same care it uses for its own confidential information (and at least reasonable care) and will use such information only to perform under these Terms. Confidentiality obligations continue for three (3) years after the relationship ends. Exceptions include information that is public, independently developed, or lawfully received from a third party without duty of confidentiality.

11) Data protection and privacy

Our handling of personal data is described in our Privacy Policy (available on our website). If we process personal data on your behalf as a service provider, the parties will enter into a separate Data Processing Agreement if required by law. You are responsible for providing all required notices and obtaining all required permissions from your customers and users.

12) Acceptable use

You agree not to use our site or services to:

• Violate laws or third‑party rights;

• Publish or promote illegal, harmful, or deceptive content;

• Infringe intellectual property or privacy rights;

• Attempt to bypass security controls or misuse our systems;

• Send spam or engage in unlawful tracking.
  We may suspend services for violations after notice.

13) Third‑party platforms and dependencies

Some services depend on third‑party platforms (for example: search engines, social networks, hosting providers, email delivery, and analytics). We do not control these platforms and are not responsible for their availability, policies, algorithm changes, or pricing. You are responsible for complying with those platforms’ terms.

14) Disclaimers

To the fullest extent permitted by law, our services are provided “as is” and “as available.” We do not guarantee specific rankings, traffic, sales, or other outcomes. Past performance does not guarantee future results.

15) Limitation of liability

To the fullest extent permitted by law:

• Neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, goodwill, or data;

• Each party’s total aggregate liability arising out of or related to the services will not exceed the amounts paid or payable by you to us for the three (3) months preceding the event giving rise to the claim.
  These limits apply regardless of the legal theory and even if a party has been advised of the possibility of such damages.

16) Indemnification

You will defend and indemnify us against third‑party claims arising from (a) materials you supply, (b) your misuse of the services, or (c) your violation of laws or third‑party rights. We will defend and indemnify you against third‑party claims alleging that our deliverables, as provided by us and used according to these Terms, directly infringe a third party’s intellectual property rights. The indemnified party must promptly notify the other and allow control of the defense, and both parties must cooperate reasonably.

17) Non‑solicitation

To protect our team, you agree that during the term of any Order and for twelve (12) months after, you will not directly hire or solicit employment of our employees or contractors who worked on your account, unless we consent in writing.

18) Term and termination

• These Terms apply from your first use of our site or services and continue until ended.

• Either party may terminate an Order for material breach if the breach is not cured within ten (10) days after written notice. Either party may terminate immediately if the other becomes insolvent.

• Upon termination: you will pay for services performed through the termination date; we will deliver in‑progress work product as available; licenses to deliverables survive only if the associated fees are fully paid.

19) Governing law and disputes

These Terms and any disputes are governed by the laws of  the State of {{New Hampshire}}, United States}}, without regard to conflict‑of‑law rules. Courts located in {{Dover}}, {{New Hampshire}} have exclusive jurisdiction. Each party waives any objection to venue or forum.

Optional alternative: The parties may agree in writing to confidential, binding arbitration under the rules of a recognized arbitration body. If arbitration is chosen, judgment on the award may be entered in any court of competent jurisdiction.

20) International users

You are responsible for ensuring your use complies with local laws where you are located, including marketing, privacy, and consumer‑protection rules.

21) Changes to these Terms

We may update these Terms from time to time. The “Effective date” will show the latest version. Material changes will be posted on this page. Your continued use after changes means you accept the updated Terms.

22) Contact

Questions about these Terms? Contact us at {{info@skyezo.com}}.

Definitions (helpful references)

• Order / Statement of Work / Proposal: A document that describes your specific project, deliverables, timing, and price.

• Deliverables: Items we create for you, such as strategy documents, content, designs, code, or configuration.

• Retainer: A recurring monthly engagement with a defined scope and capacity.

• Confidential Information: Non‑public information labeled as confidential or that a reasonable person would understand to be confidential.

Last updated: 08-16-2025